Terms & Policies



We work in close contact with you throughout the enquiry and booking process. Once bookings are in place a 25% - 50% deposit is required - depending on the individual properties’ reservation requirements - to confirm your booking. The balance payment(s) of your stay(s) will be due to meet the individual properties’ cancellation policies.


All cancellation policies are in line with each property’s individual cancellation policy. The most restrictive policies are detailed on the initial deposit invoice. A cancellation fee will be added to full or partial trip cancellations to cover administration.


We ask that all clients fill in and return a booking detail sheet that discloses any relevant dietary restrictions and allergies so we can pass this on to the accommodation and activity providers. We also ask for contact details and an emergency contact while travelling.


Payment by credit card through our secure server is the preferred method of receiving payment. This ensures that all payment deadlines will be met. New IATA travel industry regulations require that transfer of credit card details is not done by email, so we will arrange a quick call to get your details when initial payment is due. This will ensure your credit card details are kept secure. Payment by wire transfer is also possible, but requires at least 5 business days (often more) to clear payment.